Security Sting Inc. wishes to provide its customers and users with services that comply with the law and are accessible in a secure manner, in particular with regard to respect for their privacy and the protection of their personal information. To this end, we have implemented within our company a confidentiality policy respecting the Act respecting the protection of personal information in the private sector (hereinafter “the Policy”).
The purpose of this policy is to inform you about how Sting Security Inc. collects, uses, transmits, stores, shares and protects your personal information when you use its web services.
In order to provide personalized service, Sting Security Inc. may have access to some of your personal information. We ensure that each of our employees treats your information rigorously in compliance with the law and regulations in force in Quebec.
1. Definition of personal information:
Personal information is any information relating to a natural person, which, taken together or separately, allows them to be identified.
2. Types of information collected
In order to optimize the services offered to its customers on the web, our company may collect certain personal information via this website, in particular:
- First and last name ;
- Email address ;
- Telephone number;
- Address and type of building;
- Subject of correspondence;
All other personal information that you voluntarily disclose via the quote request form available online;
Sting Security Inc. collects on the web only the personal information necessary in the performance of services to customers and strictly to accomplish the purposes for which it is collected. No other use of the information is permitted by the company, unless you consent or it is required by law.
The personal information listed above is transmitted voluntarily by the user. As will be more fully described, certain other information
3. Use and disclosure of personal information
Access to personal information transmitted is limited to directors of the company. The use of the information transmitted is restricted to the purposes provided for in this policy.
Personal information transmitted voluntarily is kept throughout the business relationship with the customer or for a reasonable period to allow the processing of correspondence sent via our website. When files are archived, access to digital or paper files that may contain personal information remains limited.
Data transmitted over the web will be retained for internal use, but will be destroyed on the web within a reasonable time to ensure the privacy of our website users.
4. Reasons for which personal information is collected
Sting Security Inc. uses personal information according to what is agreed at the time of collection or according to the scales established by law and regulations. Personal information collected on our website is used for the following purposes:
- Create and update customer files;
- Provide the services requested by the user, process correspondence, including requests for submission or information;
- Ensure administrative follow-ups;
- Enable the optimization of our services by informing users of new products and services that may be offered to them.
- Any other use for which you have consented;
5. Communication of personal information.
Sting Security Inc. will not transmit to any third party the information voluntarily transmitted or collected automatically via this website.
As provided by law, our company may be required to disclose personal information following an order from a court of common law or administrative law, a body duly authorized by law or in the cases provided for by law and regulations in force. force.
Our company provides its users with the connection link which automatically redirects to the alarm.com website. At all times, during your connections, your data is managed and administered by alarm.com and not by Sécuirté Sting Inc. The user is therefore responsible for reading the confidentiality policy before transmitting their personal information on this website.
6. Your consent
Sting Security Inc. does not collect any personal information from you without obtaining your consent, subject to exceptions provided for by law. Also, our company only collects the personal information necessary to carry out the services to be provided.
At any time, when collecting personal information, you have the right to refuse to communicate personal information to us, subject to the exceptions provided for by law. In addition, at any time and following reasonable notice, you have the right to withdraw your consent to the collection, disclosure and transmission of personal information. However, such a situation could prevent Sting Security Inc. from offering you certain services or could limit their scope.
In certain cases, Sting Security Inc. may, for secondary purposes, ask for your consent to send automated emails. If applicable, you may withdraw your consent without affecting the services provided by our company.
7. Security measures put in place for the retention of information:
Sting Security Inc. retains personal information in paper or digital format for as long as necessary to achieve the purposes set out in this policy. The nature of the service is taken into account in the retention period of the information.
Our company ensures that it complies with legal standards for the protection of personal information, whether during the collection of information or its transmission to a third party for the execution of the mandate. Data transmitted by users will be destroyed on the web at reasonable intervals in order to preserve the confidential nature of the data transmitted.
Sting Security Inc. maintains a service for the prevention of incidents related to respect for confidentiality.
8. Department responsible for the protection of personal information
To ensure the security and confidentiality of personal information, our company has a personal information protection officer. Its role is to monitor and supervise the management of personal information, to implement and maintain internal policies and applicable procedures, in addition to taking care of the management of any potential incident related to personal information. The contact details for contacting the manager are as follows:
Name: Benoit Mongiat
Telephone number: 1-888-240-2048
Email address: benoit@sting.ca
9. User rights
At any time, you can request access to your personal information. You can request their modification or deletion. You have the right to withdraw or confirm your consent, to restrict the use of information about you or to obtain a copy. You may exercise any right provided by law.
To exercise your rights, we invite you to make a written request to the person responsible for the protection of personal information at the contact details indicated in paragraph 8 of this policy.
10. Management of connection cookies (Cookies)
Sting Security Inc. may use cookies. Cookies or more commonly called “cookies” are tools for improving performance and analyzing user interactions on a website. Cookies perform automatic data collection on our website. The elements collected in the manner described below cannot allow precise identification of the user.
Cookie files are used for analytical purposes to determine your preferences on how you browse our website (e.g. language, province, country), to compile data on the number of users who visit our website, to improve the quality of our services, to facilitate access and navigation on our website and to analyze our performance.
The information collected may include, among other things, IP address, identification of electronic devices used to access the website, your operating systems, data on the pages viewed, times and dates of views, pages viewed previously, the interests and behavior of the user on the web page.
When you enter our website, you are informed that we use cookies. You can accept them or disable non-essential cookies. However, this option could reduce the quality of your experience on our website.
Security Sting Inc. may resort to the use of “CAPTCHA” tests using means of authentication by questions and answers in order to restrict access to certain web pages, sections of the website and control access. Analytics services (e.g. Google Analytics) may be used to increase the performance of our website and collect information as soon as a user accesses or navigates our web page.
11. Redirection to other sites
Sting Security Inc. informs you that this policy only applies when using its website. This policy does not apply to other websites that may be available through our website. Sting Security Inc. is not responsible for these sites and cannot protect their content, their access or the protection associated with the information that you may transmit to them. Any personal information transmitted to other websites is subject to their policies. We therefore invite you to read their policy.
12. Updating this policy
In order to comply with current laws and regulations, Sting Security Inc. may update this policy. Please note that a notice may be sent to you to inform you of the modifications made to this document. This policy is available on our website at all times and we invite you to consult it regularly.
13. Communication
For any questions relating to this policy, we invite you to contact the person responsible for the protection of personal information whose contact details are described in paragraph 8.
Last updated: April 2, 2024